3 Steps To Take When Something Goes Wrong

client relationships Oct 03, 2023
Artful Contracts

As a business owner, you'll inevitably have a situation with a client or a contractor where things don't go according to plan: a client misses a payment, a contractor doesn't meet your expectations, or maybe you even make a mistake on a project. Tune in to hear three steps you can take to evaluate the situation and move forward toward a resolution.

 

 

 

Key Takeaways

  • Your contract is the #1 place to look for answers when something goes wrong. It can tell you who's responsible for what and outline consequences when those expectations are broken.
  • Every contract is negotiable. If the terms of your contract aren't serving you or your client, change them! You can change anything in a contract as long as you both agree to the change.
  • People make mistakes. Responding with kindness and respect will get you farther than lashing out in anger. Always remember there's a person on the other end of every disagreement

 

Resources Mentioned

 

Next Steps

Thank you so much for listening! If you enjoyed this episode, please reach out and let me know by sending me a DM on Instagram @artfulcontracts

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